ORDER

Please provide us either with a residential or business address. We cannot deliver to PO Boxes.

Our order process is simple:

1. After adding your items to cart you may use our shipping calculator by clicking on "View Cart". 
2. Proceed to checkout to enter in your details. A confirmation email is sent immediately upon placing your order.
3. A confirmation email of dispatch with tracking ID is sent when your order leaves our warehouse. This is typically within 2-3 business days.

Please note that purchases made on weekends/public holidays will be processed on the next business day. 

International Orders: Although we primarily ship within Australia, we also cater for international shipments. Please contact our sales team at sales@fountainland.com.au and we'll provide you with a custom shipping order.

SHIPPING

We use Allied Express, Couriers Please, TNT, Australia Post and other courier services as required for shipment.

We work hard to maintain the most economical shipping rates. Please contact us if you wish to discuss shipping options and we'll gladly try to search for alternative shipping routes direct to your delivery address to offer you the cheapest possible rate.

DELIVERY

Your package is sent during business hours and generally take between 3-5 business days to receive depending on location. For rural, regional and remote areas, please allow an additional 2 business days.

All our deliveries require a signature on delivery. If no one at your address is present at delivery, your consignment will be transferred to a nearby depot and a card will be left with instructions for re-delivery/collection.

Our couriers may not be able to provide a phone call on the day of delivery. If you know you may not be present for delivery, you may provide us with the “Authority To Leave” your package at your doorstep. This prevents the inconvenience with needing to pick up your order from the depot and any potential re-delivery fees.

The Authority To Leave option can be selected at the checkout page. Please note that by selecting this option Fountainland cannot be held responsible for any loss or damage to your order after it has been dropped off.

We work hard to ensure we offer the best price online for all our water fountains, birdbaths, statues and wall art. We also like to keep things simple.

If you find another retailer offering an identical item we stock, we’ll not only match their price, we'll also beat it by an additional 5%. This means you’ll not only get the best price, you'll also get an additional discount!

Please note that comparisons are made on total price, which includes shipping price.

To get the best price all you have to do is simply email us at sales@fountainland.com.au and provide the details of the competitor’s product. We’ll do the rest to provide you with a custom coupon code to use at checkout for your discount.


The Fine Print

• Comparisons are made on total price, which includes shipping price.
• The comparison store must have the item in stock.
• The comparison store must be an authorised retailer of the item.
• The comparison store must not be a discounter or auction type store, i.e, eBay, Amazon, etc. are ineligible.
• Promotions such as Christmas, New Year’s or End of Financial Year specials are ineligible.
• Discounts applied are at the discretion of Fountainland.

30 DAY RETURNS

We have a 30 Day Returns policy on all our products for your peace of mind when shopping with us.

We’re confident you’ll love our extensive range of garden fountains and ornaments. However, in the event that for whatever reason you’re unhappy with your order, you may take advantage of our no questions asked returns policy.

Simply contact us at support@fountainland.com.au and we’ll guide you through our easy returns process. We’ll issue you a refund for your order less shipping & restocking costs. Please see below for full details.

The Fine Print

• Our returns policy is valid for 30 days from purchase date.
• For eligibility, the item must be unused and in it's original condition and packaging.
• The buyer is responsible for the return postage (waived for damaged/faulty goods). Please use a postal tracking service with insurance to ensure safe delivery.
• A 10% restocking fee applies. Waived for faulty goods.
• We will issue you a refund/credit minus the initial shipping & restocking cost within 3 business days after the item is received and inspected to be in it’s original condition.
• Please note that some of our suppliers do not have a return based on "change of mind" orders. Therefore we reserve the right to decline return requests.

FAULTY/DAMAGED ITEMS

Fountainland is committed to honouring its obligations under the Australian Consumer Law. As such, you are entitled to a replacement or refund if your item arrives to you in a faulty/defective or damaged state.

Please inspect your package when they arrive and ensure you note any damages or missing items when signing at delivery. You must notify us of any faulty or damaged goods within 48 hours of receipt of the goods by phone on 1800-661-929 or email support@fountainland.com.au. Failure to do so may void any transit insurance policy. The onus is on you to report any faulty or damaged goods immediately.

Please take photos indicating the damage to the item/s as well as a brief email describing the damage. Once we receive the required details from you, we will liaise directly with our supplier(s) to resolve the issue ASAP to minimise your inconvenience.

Damaged/faulty goods will be replaced at no charge.

WARRANTY CLAIMS

All of our products come with a 12-month warranty as standard unless otherwise stated.

For warranty claims, please send an email to support@fountainland.com.au  detailing the damage to be repaired. Please include photos and a brief description. We will provide preliminary advice regarding repair.

Please note that the buyer will be responsible for the initial shipping cost back to our warehouses where our supplier(s) will inspect the damage. If the damage is assessed to be due to a defect, we will both repair it and ship the item back to you at no cost.

If the damage is assessed to not be in relation to a defect, a quote will be sent to you should you wish to proceed with repair.

We're an Australian owned and operated business. Here are some reasons why you'll find no better store for your garden and patio ornamental needs.

Manufacturer Direct
As an online based store, we ship directly from our wholesaler warehouses, which means we can pass the savings directly to our customers.

Lowest Prices Guaranteed
We work tirelessly to ensure we have the lowest prices in the online market for our range of garden fountains and ornaments. We're that confident that we'll beat any competitor's price by 5%. Check out our Best Price Guarantee policy.

Fast Dispatch
Orders are dispatched usually within 2 business days. You'll get an email confirmation of shipping with tracking ID when your order leaves our warehouse.

30 Day Returns
We offer a 30-day returns policy for peace of mind when shopping. Check out our 30 Day Returns policy.

Secure Payments
Our online store is Shopify-based with SSL Encryption on all our pages, content and data. This simply means you're always safe when shopping with us.

12-Month Manufacturer's Warranty
All our products come with a 12-month manufacturer's warranty.

Dedicated Customer Support
Our dedicated team of fountains specialists are available 7 days a week to answer your queries. Talk to us by phone, email or live chat!

DO YOU HAVE A RETAIL STORE?

Fountainland is solely an online retailer. We don’t deal with middlemen so our products travel straight from the manufacturer to our customers. We’re also not hindered by significant costs associated with a traditional retail outlet.

All of this means we’re able to offer you substantial savings on the most extensive range of water features, bird baths, statues and wall art in Australia.

HOW MUCH DOES SHIPPING COST?

Shipping rates are calculated when you proceed to the checkout screen. Our shipping rates are applicable within Metro and its surrounds. There may be an additional charge for shipping in extreme remote/rural locations. Please contact us for a discounted quote prior to purchasing if you reside in these areas.

We use Allied Express, Couriers Please, TNT, Australia Post and other courier services as required for shipment.

To maintain our low shipping rates, we require you to assist the driver in offloading items weighing 30kg or more. If you’re unable or unavailable, please let us know so we can order in a Tail Lift Service. Please note that this service attracts an additional $50 charge.

HOW LONG DOES DELIVERY TAKE?

Delivery timeframes depend on location and generally take 3-8 business days. For WA/TAS, please allow up to an additional 2 business days. For country/rural/remote locations please allocate up to an additional 3 business days.

To reduce the cost of shipping, our products are sent directly from our suppliers' warehouses. This means when ordering multiple products, they may be shipped to you in multiple packages and arrive on separate days.

WHAT ARE YOUR PAYMENT METHODS?

We accept a variety of payment methods including Apple Pay, Mastercard, Visa, Paypal, Bank Transfer and Zippay.

Zippay allows you to purchase the product and pay later without any fees whatsoever within a 60 day period. For more information, please visit the Zippay Guide.

DO I HAVE TO BE HOME FOR MY ORDER?

All our deliveries require a signature on delivery. If no one at your address is present at delivery, your consignment will be transferred to a nearby depot and a card will be left with instructions for re-delivery/collection.

Please note that our couriers cannot provide a phone call on the day of delivery. If you know you may not be present for delivery, you may provide our courier with the “Authority To Leave” your package at your doorstep. Simply select this option at checkout. Please note that by selecting this option Fountainland cannot be held responsible for any loss or damage to your order after it has been dropped off.

WHAT HAPPENS IF MY ITEM(S) IS DAMAGED AT DELIVERY?

Please inspect your package when they arrive and ensure you note any damages or missing items when signing at delivery. You must notify us of any faulty or damaged goods within 48 hours of receipt of the goods by phone on 1800-661-929 or email support@fountainland.com.au. Failure to do so may void any transit insurance policy. The onus is on you to report any faulty or damaged goods immediately.

Please take photos indicating the damage to the item/s as well as a brief email describing the damage. Once we receive the required details from you, we will liaise directly with our supplier(s) to resolve the issue ASAP to minimise your inconvenience.

Damaged/faulty goods will be replaced at no charge.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

We keep a close eye on our inventory and in the rare instance that your order is not in stock we will contact you within 24 hours. You will be given the option to wait for the product or a full refund. Should you opt for the latter, we will issue you a full refund immediately.

WHAT IF I MADE THE WRONG CHOICE AND WOULD LIKE TO RETURN IT?

For eligibility, the item must be unused and in it's original condition and packaging. Please visit our 30 Day Returns policy page for more information.