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30 Day Returns

30 DAY RETURNS

We have a 30 Day Returns policy on all our products for your peace of mind when shopping with us.

We’re confident you’ll love our extensive range of garden fountains and ornaments. However, in the event that for whatever reason you’re unhappy with your order, you may take advantage of our no questions asked returns policy.

Simply contact us at support@fountainland.com.au and we’ll guide you through our easy returns process. We’ll issue you a refund for your order less shipping & restocking costs. Please see below for full details.

The Fine Print

  • Our returns policy is valid for 30 days from purchase date.
  • For eligibility, the item must be unused and in it's original condition with original packaging.
    • Fountain, ponds, bird baths, statues, sculptures, urns are eligible for return.
    • Due to the nature of pumps, they are ineligible. Please ensure you speak to us before ordering your pump to ensure it fits your needs.
  • The buyer shall pay for the return postage (waived for damaged/faulty goods). Please use a postal tracking service with insurance to ensure safe delivery.
  • A 12% restocking/admin fee applies. Waived for faulty goods.
  • We will issue you a refund/credit minus the initial shipping & restocking cost within 3 business days after the item is received and inspected to be in it’s original condition.
  • Please note that some of our suppliers do not have a return based on "change of mind" orders. Therefore we reserve the right to decline change of mind requests.
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