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30 Day Returns

REFUNDS

You may request to cancel your order at any time prior to shipping. Please note, a full refund will only be issued if your order has not left the warehouse. Otherwise please see below for our returns policy.

30 DAY RETURNS

We have a 30 Day Returns policy on all our products for your peace of mind when shopping with us.

We’re confident you’ll love our extensive range of garden fountains and ornaments. However, in the event that for whatever reason you’re unhappy with your order, you may take advantage of our no questions asked returns policy.

See below for full details.

CONDITIONS

  • Our returns policy is valid for 30 days from purchase date.
  • For eligibility, the item must be unused and in it's original condition with original packaging and manuals.
  • Goods that have been assembled or used in any way are not eligible.
  • Due to the nature of pumps, used pumps are not eligible for returns.
  • Initial & Return postage will be deducted from the refund. (Waived for defect goods). Please note postage costs are costs incurred delivering your order to your address and returning it to us and cannot be compared to the initial shipping cost charged, e.g. Free Shipping.
  • A 15% restocking fee applies. (Waived for defect goods & exchanges).


STEPS

  1. Contact us at support@fountainland.com.au regarding your return.
  2. We need a few photos of the item in it's original packaging, including manuals.
  3. We will provide the costs for the return: initial shipping and return shipping costs incurred & the 15% restocking fee (if not a defect unit) for your confirmation before proceeding with the return.
  4. We will coordinate with the courier and send you a label to be placed on the carton box. The item is to be placed at the front of your premises in a safe place to be picked up.
  5. After receipt of the item, please allow 3 business days for us to inspect the unit.
  6. You will receive a refund minus the aforementioned costs within 3-5 business days after the item is received and inspected to be in it’s original condition.