Shipping & Delivery
Please provide us either with a residential or business address. We cannot deliver to PO Boxes.
Our order process is simple:
- After adding your items to cart you may use our shipping calculator by clicking on "View Cart".
- Proceed to checkout to enter in your details. A confirmation email is sent immediately upon placing your order.
- A confirmation email of dispatch with tracking ID is sent when your order leaves our warehouse. This is typically within 2-3 business days.
Please note that purchases made on weekends/public holidays will be processed on the next business day.
International Orders: Although we primarily ship within Australia, we also cater for international shipments. Please contact our sales team at firstname.lastname@example.org and we'll provide you with a custom shipping order.
We use Allied Express, Couriers Please, TNT, Australia Post and other courier services as required for shipment.
We work hard to maintain the most economical shipping rates. Please contact us if you wish to discuss shipping options and we'll gladly try to search for alternative shipping routes direct to your delivery address to offer you the cheapest possible rate.
Your package is sent during business hours and generally take between 3-5 business days to receive depending on location. For rural, regional and remote areas, please allow an additional 2 business days.
All our deliveries require a signature on delivery. If no one at your address is present at delivery, your consignment will be transferred to a nearby depot and a card will be left with instructions for re-delivery/collection.
Our couriers may not be able to provide a phone call on the day of delivery. If you know you may not be present for delivery, you may provide us with the “Authority To Leave” your package at your doorstep. This prevents the inconvenience with needing to pick up your order from the depot and any potential re-delivery fees.
The Authority To Leave option can be selected at the checkout page. Please note that by selecting this option Fountainland cannot be held responsible for any loss or damage to your order after it has been dropped off.