Shipping & Delivery
Please provide us either with a residential or business address. We cannot deliver to PO Boxes.
Our order process is simple:
- After selecting your items to cart, proceed to checkout where you’ll see our low shipping rates.
- You'll get an email confirmation immediately after placing your order.
- You'll get an email confirmation of shipping with tracking ID when your order leaves our warehouse.
Please note that purchases made on weekends/public holidays will be processed on the next business day.
International Orders: Although we primarily ship within Australia, we also cater for international shipments. Please contact our sales team at email@example.com and we'll provide you with a custom shipping order.
Please note that our shipping rates are applicable within Metro and its surrounds. There may be an additional charge for shipping in extreme remote/rural locations. Please contact us for a discounted quote prior to purchasing if you reside in these areas.
We use Allied Express, Couriers Please, TNT, Australia Post and other courier services as required for shipment.
To maintain our low shipping rates, we require you to assist the driver in offloading items weighing 40kg or more. If you’re unable or unavailable, please let us know so we can order in a Tail Lift service. Please note that this service is an additional $50 charge.
We work hard to maintain the most economical shipping rates. If you believe the rate provided to you seems high, please contact us so we can manually calculate the rate to try to offer you an even better one!
Your package is sent during business hours and generally take between 3-5 business days to receive depending on location. For rural, regional and remote areas, please allow an additional 2 business days.
All our deliveries require a signature on delivery. If no one at your address is present at delivery, your consignment will be transferred to a nearby depot and a card will be left with instructions for re-delivery/collection.
Please note that our couriers cannot provide a phone call on the day of delivery. If you know you may not be present for delivery, you may provide our courier with the “Authority To Leave” your package at your doorstep. Simply select this option at checkout. Please note that by selecting this option Fountainland cannot be held responsible for any loss or damage to your order after it has been dropped off.
Please note that by selecting this option Fountainland cannot be held responsible for any loss or damage to your order after it has been dropped off.