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Water Feature & Store FAQs

Store FAQs

Do You Have A Retail Store?

Fountainland is solely an online retailer. We don't deal with intermediaries, so our products travel straight from the manufacturer to our customers.

We're also not hindered by significant costs associated with a traditional retail outlet, which means we can offer you substantial savings on the most extensive range of water features and garden ornaments in Australia.

Can I Use More Than 1 Coupon?

To use a coupon, key it in the coupon field during checkout. You may only use a maximum of 1 voucher per order.

Please note coupons cannot be applied once you've placed your order.

What Are The Payment Methods?

We accept various payment methods, including Apple Pay, Mastercard, Visa, Paypal and Bank Transfer.

Pay-in-4 instalment options, including Afterpay & PayPal PayIn4, are also supported.

What Happens If An Item Is Out Of Stock?

We keep a close eye on our inventory, and in the rare instance that your order is not in stock, we will contact you within 24 hours. You may wait for the product or opt for a full refund. We will issue you a full refund immediately if you opt for the latter.

I've Made The Wrong Order Choice. What Happens Now?

Please let us know ASAP. If your order has not shipped, we may be able to cancel it. If it has shipped, you will need to organise shipping back to us. Please visit our 30-Day Returns guide for more information.

Water Feature FAQs

    Does My Water Feature Require An External Hose or Water Source?

    All our fountains are fully self-contained, meaning no external hose or water source is required. You only need to add water to the reservoir.

    Water recirculates within the fountain. Due to natural evaporation, be sure to top it up with more water at regular intervals to ensure the pump doesn't run dry.

    Do I Need To Purchase Anything Else to Power My Fountain?

    As mentioned in the previous question, you don't require anything else to power your fountain. We've included a pump and hose as standard. The exception is for our large concrete fountains, where you'll need to add a pump.

    Can I leave the water pump on 24 hours all day?

    It's OK for the pump to work non-stop 24 hours​. However, care needs to be taken to not allow the water pump to ever run dry as that damages it. Thus, you'll need to occasionally monitor the water levels to ensure the pump is fully submerged underwater at all times.

    Please take extra care during warmer climates as water evaporates much quicker. Further, it's better to turn off the pump when you're not home.

    Do I need a low-voltage pump?

    A standard 240V pump offers greater power and performance than a low-voltage pump, which is usually around 12V to 24V. However, a low-voltage pump is often safer and more energy-efficient and this advantage comes at a higher price.

    Most of our fountains include a standard 240V pump. You generally do not need the low-voltage equivalent. However for preference, you may add a low-voltage pump to your order.

    For outdoor fountains, especially with our concrete range, if you need to run the wire underground, it is recommended you opt for a low-voltage pump.

    What Are Some Things To Consider When Buying A Large Concrete Fountain?

    Please view our comprehensive guide on buying a concrete fountain for more details.