New to water features?
Read our guide on How A Water Feature Works.

WATER PUMP CARE
The pump must be fully submerged in water when in operation or damage will occur. Take care in adding extra water during warmer weather. Failure to follow proper care guidelines voids warranty.

Ensure you measure your fountain and read all the specs before ordering a pump. Regrettably, used pumps cannot be returned.

CAST-IRON CARE
Cast Iron will rust over time and develop a natural patina effect. This is expected and gives the item a unique look. To prevent this or to slow it down, we recommend you apply Penetrol over the item before you expose it to water and do so every 6 months. Penetrol is available at any good hardware store.

DELIVERY OF HEAVY ITEMS
Please note, items that are 40kg or over will travel on a pallet. Due to courier OH&S policy, drivers will deliver the pallets to the front of your premises only. Ensure you plan ahead to move your freight to the desired location.

If your driveway is deemed unsafe for the courier truck to be parked, we may need to leave the pallet at a nearby depot, which may incur a re-delivery fee. For further info, please read our delivery guide.

PUMP WARRANTY
All our pumps sold alone or included in our water features come with 12 month's warranty.

NOTE: LED lights do not include warranty. Modifications to the pump or cord voids warranty.